Core Recoveries is a Woman-Owned Business incorporated in the Commonwealth of Kentucky, and located in Louisville. We are licensed nationwide as a third-party collection agency.
The Core Recoveries management team has more than 100 years of experience in receivables management, with specialties in;
- Credit cards
- Education-related receivables
- Student loans collections
- Property management
- Business receivables
- Financial literacy
Core Recoveries was created with a focus on compliance as our first priority, customer service as our second priority and performance as our third priority. As a small business we are dedicated to a handful of clients whose priorities and methodologies are consistence with our collection philosophy and approach.
As a collection agency, we utilize advanced data metrics to develop confidential scoring models, customized by industry and portfolio type. We apply these models to each customer portfolio so we can customize highly effective targeted collection techniques that will maximize client profitability. As the industry continues to evolve, we remain agile enough to meet the ever-changing federal and state regulations, economic conditions, consumer credit trends, and borrower communication habits. Core Recoveries has and will continue to evolve with our environment, so we can continue to exceed our client’s expectations.
In today’s world, consumer financial literacy is more important than ever. Core Recoveries strives to educate our borrowers so they are better equipped and able to put their financial responsibilities into their budget. The borrowers that we set up on payment terms are more likely to continue making payments.
In 2012, Core Recoveries created a subsidiary non-profit corporation, Core Responsibility. Core Responsibility focuses on education-related financial literacy, because an educated borrower is less likely to default. Core Responsibility has also created a scholarship program targeted at improving college graduation rates.
Board of Directors:
Leisa P. Korn, Majority Owner and Board Chair
President and CEO
Leisa has primary responsibility for all departments, functions and activities at Core Recoveries, including operations, technology, human resources, compliance, finance, accounting and administration. Leisa joined Core Recoveries in late 2013. Her focus is on strengthening the overall corporate governance and maintaining stable processes and procedures for Core Recoveries.
Under Leisa’s leadership, Core Recoveries has creating standardized, well-designed processes that set staff members up for success. Dysfunction in many organizations is a byproduct of poorly designed processes or insufficient tools. Employees in these organizations become disillusioned because they want to succeed, but lack the tools or management support to do so. Leisa, as the highest ranking officer, majority owner and board chair, is committed to getting staff members what they need to succeed, including well-designed technology and well-defined roles and responsibilities.
Leisa is a CPA and a graduate of the University of Louisville. She has over 20 years of senior management experience, working at KPMG Peat Marwick, Pulitzer Broadcasting and Hearst Television.
Chief Operating Officer
Matt reports directly to Leisa Korn, and is responsible for day-to-day production operating units. Matt successfully put together operational plan that set up Core as a top performing agency on ED contract and he focuses on hiring highly talented staff members to serve at all ranks within the organization.
Matt believes that a successful company must operate from the bottom-up. Accordingly, Core Recoveries has devoted substantial resources to develop and maintain its company culture.
Core Recoveries’ governance system assigns ultimate accountability at the executive level. The control environment mandates that supervisors know their subordinate staff members and understand each individual’s successes and challenges. The company develops quantitative goals and objectives and gives staff members the tools and support needed to succeed.
Prior to joining Core Recoveries, Matt worked as a senior auditor at Deloitte & Touche and created two internal audit departments at both Kentucky Higher Education Assistance Authority (KHEAA) and Kentucky Higher Education Student Loan Corporation (KHESLC). Matt also served as the Chief Financial Officer, Deputy Executive Director and Senior Vice President of Finance over KHEAA and KHESLC, where he oversaw the increase in assets from $500 million to $7 billion and the increase in corporate equity from $30 million to $200 million. He negotiated a $120 million financing deal to avert default during the credit crises, reduced expenses and created new lines of business resulting in over $10 million of additional annual net income.